Sometimes it's like that: you are already at home when you realize that you have chosen a wrong or faulty product. You'll find helpful information relating to returns and complaints on this page.
Do You Need Assistance?
Our Customer Service team will be happy to assist you at
service@bordershop.com.
BorderShop Puttgarden: +45 72 68 63 41
BorderShop Rostock: +49 381 2073 401
FAQ on returns, refunds & exchange
Du kan købe pantfrie varer ombord på Scandlines' færger efter følgende afgang/ankomsttider:
Rødby-Puttgarden: Efter 13 minutters sejlads fra Rødby og indtil 18 minutter før ankomst til Rødby.
Gedser-Rostock: Efter 32 minutters sejllads fra Gedser og indtil 38 minutter før ankomst til Gedser.
No, you don’t pay a deposit for German or Danish cans at BorderShop.
But remember that you must fill in an export declaration when you buy beer, soft drinks or cider in cans.
You pay for your pre-order in Germany when you arrive at BorderShop and pick up your goods.
You can only pay for your pre-order in Germany due to customs regulations.