Sometimes it's like that: you are already at home when you realize that you have chosen a wrong or faulty product. You'll find helpful information relating to returns and complaints on this page.
Do You Need Assistance?
Our Customer Service team will be happy to assist you at
service@bordershop.com.
BorderShop Puttgarden: +45 72 68 63 41
BorderShop Rostock: +49 381 2073 401
Returns & Complaints FAQ
You can purchase duty-free goods on board Scandlines’ ferries during the following departure/arrival times:
Rødby–Puttgarden: From 13 minutes after departure from Rødby until 18 minutes before arrival at Rødby.
Gedser-Rostock: From 32 minutes after departure from Gedser until 38 minutes before arrival at Gedser.
No, you don’t pay a deposit for German or Danish cans at BorderShop.
But remember that you must fill in an export declaration when you buy beer, soft drinks or cider in cans.
You pay for your pre-order in Germany when you arrive at BorderShop and pick up your goods.
You can only pay for your pre-order in Germany due to customs regulations.