Info on orders placed before 1st June

FAQ Pre-order

Do you have any questions about BorderShop, cross-border shopping, customs, or something else entirely? Find the answers to the most frequently asked questions in the FAQ.

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New operator, same excellent service

On 1 June, the website was officially handed over to Heinemann TRFB GmbH. From now on, the new company will continue to provide you with the same level of service you have come to expect. Please note the following specific details regarding orders placed before 1 June 2026:

1. Your order will be processed by Heinemann TRFB from 1 June 2026.

2. To this end, from 1 June 2026, you will receive a new order confirmation containing all the details of your order and – where necessary – a new code for the export declaration.

3. As soon as the goods are ready for collection, you will receive a further “Ready for Collection” email with details of your chosen collection time and the items ready for collection.

4. Please present only this order confirmation when paying and collecting your goods; the old order confirmation is no longer valid.

5. Pay for your goods in the pre-order hall, at the information desk or at the shop’s pre-order till.

6. Present your export declaration if you are purchasing beer, soft drinks or cider.

7. Have your goods delivered to your car in the pre-order hall.

Pre-order FAQ

Generalities about pre-order

Online cross-border shopping is the purchase of duty-free goods on the internet. You order your goods online and specify the day you will pick them up on the other side of the border. On the day you arrive at the cross-border shop, your goods will be ready for you.

The big difference between online cross-border shopping and regular online shopping is that you don't pay for your goods when you order them, but only when you pick them up at the physical store on the other side of the border. This is because of customs regulations, which require you to pay outside Denmark.

A pre-order is an advance order for goods that we pack for you and have ready when you come to pick them up. Your pre-order will be delivered straight to your car boot.

You place your pre-order here at bordershop.com and pick it up at BorderShop Puttgarden or BorderShop Rostock.

No, unfortunately not all items can be pre-ordered.

Our range of sweets/confectionery and household items is currently limited in the webshop, but you can see our large selection in the store.

Yes, to place a pre-order, we require a minimum purchase value of 200 DKK.

Pick-up

You can pick up a pre-order for a friend, but if this pre-order contains non-deposit items, it is important that your name is on the export declaration.

We can only hand over non-deposit items if the name on the export declaration and the passport/driver's license/health insurance card presented match.

You can choose whether you want to pick up your pre-order at BorderShop Puttgarden or BorderShop Rostock. 

You can pick up your items no earlier than 3 hours after you have ordered them online. You can choose a pickup date up to 21 days in advance.

During exceptionally busy periods, it may take longer than 3 hours to pack your items.

Your pre-order will be packed so that it is ready for collection at the time you have selected.

You can collect your pre-order later on the same day, but you must collect your items on the day you have selected.

If you do not collect your items on the selected day, they will be returned and your pre-order will be canceled.

This is because you must prove that you are a resident of a Scandinavian country, which is necessary in order to purchase beer, soft drinks, and cider without paying a deposit.

Timing

Yes, you can place an order for pickup up to 21 days in advance.

You can pick up your order no earlier than 3 hours after placing your order. It is only possible to pick up your pre-order during BorderShop's opening hours.

We will hold your pre-order for the entire day, so you can pick it up later on the same day.

If you do not pick up your items on the selected day, they will be returned and your pre-order will be canceled.