Nogle gange går det sådan: Du er allerede kommet hjem, før du opdager, at du har valgt en forkert vare eller en vare med fejl. På denne side finder du nyttige oplysninger om returnering og reklamationer.
Do You Need Assistance?
Our Customer Service team will be happy to assist you at
service@bordershop.com.
BorderShop Puttgarden: +45 72 68 63 41
BorderShop Rostock: +49 381 8011 5250
FAQ on returns, refunds & exchange
You can purchase duty-free goods on board Scandlines’ ferries during the following departure/arrival times:
Rødby–Puttgarden: From 13 minutes after departure from Rødby until 18 minutes before arrival at Rødby.
Gedser-Rostock: From 32 minutes after departure from Gedser until 38 minutes before arrival at Gedser.
No, you don’t pay a deposit for German or Danish cans at BorderShop.
But remember that you must fill in an export declaration when you buy beer, soft drinks or cider in cans.
Du betaler din pre-order i Tyskland, når du ankommer til BorderShop og henter dine varer.
Du kan først betale din pre-order i Tyskland pga. toldregler.