FAQ Pre-order

Har du spørgsmål om BorderShop, grænsehandel, told eller noget helt fjerde? Find svarene på de hyppigst stillede spørgsmål i FAQ'en.

Forudbestilling FAQ 

Generelle oplysninger om forudbestilling

Online grænsehandel er køb af toldfrie varer via internettet. Du bestiller dine varer online og angiver, hvilken dag, du henter dem på den anden side af grænsen. Den dag, du kommer til grænsehandelsbutikken, står dine varer klar til dig.

Den væsentligste forskel mellem online grænsehandel og almindelig onlinehandel er, at du ikke betaler for varerne ved bestillingen. Betalingen finder først sted, når du henter varerne i den fysiske butik på den anden side af grænsen. Dette skyldes toldregler, der kræver, at betalingen sker uden for Danmark.

En pre-order er en forudbestilling af varer, som vi pakker til dig og har klar, når du kommer og henter dem. Din pre-order bliver kørt lige til dit bagagerum. 

Du laver en pre-order her på bordershop.com, og henter dem i BorderShop Puttgarden eller BorderShop Rostock

No, unfortunately not all items can be pre-ordered.

Our range of sweets/confectionery and household items is currently limited in the webshop, but you can see our large selection in the store.

Yes, to place a pre-order, we require a minimum purchase value of 200 DKK / 276 SEK.

Pick-up

You can pick up a pre-order for a friend, but if this pre-order contains non-deposit items, it is important that your name is on the export declaration.

We can only hand over non-deposit items if the name on the export declaration and the passport/driver's license/health insurance card presented match.

You can choose whether you want to pick up your pre-order at BorderShop Puttgarden or BorderShop Rostock. 

You can pick up your items no earlier than 3 hours after you have ordered them online. You can choose a pickup date up to 21 days in advance.

During exceptionally busy periods, it may take longer than 3 hours to pack your items.

Your pre-order will be packed so that it is ready for collection at the time you have selected.

You can collect your pre-order later on the same day, but you must collect your items on the day you have selected.

If you do not collect your items on the selected day, they will be returned and your pre-order will be canceled.

This is because you must prove that you are a resident of a Scandinavian country, which is necessary in order to purchase beer, soft drinks, and cider without paying a deposit.

Timing

Yes, you can place an order for pickup up to 21 days in advance.

You can pick up your order no earlier than 3 hours after placing your order. It is only possible to pick up your pre-order during BorderShop's opening hours.

We will hold your pre-order for the entire day, so you can pick it up later on the same day.

If you do not pick up your items on the selected day, they will be returned and your pre-order will be canceled.